ak778's Privacy Policy —
Your information is completely safe with us

Ak778 (https://ak778.pro) is an online gaming platform serving users in Bangladesh. We understand how important your personal information is to you. This Privacy Policy ("Policy") has been created to give you a clear picture of exactly what data we collect, why we collect it, and how we keep it safe.

This Privacy Policy applies to our website, mobile app, and all related services. By using our platform, you are considered to have agreed to this Policy. If you disagree with any part of this Policy, please stop using our services and reach out to our support team.

This Policy has been written in English to ensure our Bangladeshi users can understand it with ease. If anything is unclear, our support team is always ready to help.

Ak778 collects two types of information — data you provide directly and data collected automatically. Details are outlined below:

We only collect the information genuinely needed to provide our services. Collecting excessive or unnecessary data goes against our policy.

Ak778 uses your information only for the specific purposes listed below — never for anything else:

• Account Management: To create, verify, and keep your profile up to date.
• Payment Processing: To process deposits and withdrawals securely.
• Security: To prevent account hacking, fraud, and unauthorized access.
• Customer Support: To address your complaints, questions, or requests.
• Personalized Experience: To recommend games and offers tailored to your preferences.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Fraud Prevention: To detect money laundering and suspicious activity.
• Contact: To notify you of important updates, bonus offers, or policy changes.

Ak778 uses industry-standard security technology to keep your data safe. Our servers and databases are always encrypted and undergo regular security audits.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Stored data is protected with AES-256 encryption.
• Two-Factor Authentication: OTP verification for account login.
• Firewall Protection: Protection against unauthorized access and DDoS attacks.
• Regular Audits: Regular system audits conducted by third-party security experts.

Your information may be retained for up to 5 years, based on legal requirements and business purposes. Even after account closure, certain data may be kept for a defined period due to legal obligations.

Ak778 does not sell your data. However, limited information may be shared with trusted third parties as necessary to operate our services:

• Payment Provider: Mobile Banking, Nagad, Rocket — for transaction verification purposes only.
• Identity Verification Service: To complete the KYC process.
• Technology Infrastructure: Server hosting and cloud service providers.
• Legal Authorities: When required by a court order or government investigation.

We have strict data protection agreements in place with every third-party provider. They may only use your data for the specific purpose agreed upon and are prohibited from using it for anything else.

The ak778 website and app use cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the site are used most.
• Performance Cookies: To monitor page load speed and identify technical issues.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the site. A cookie consent notice is displayed on your first visit.

You have several important rights regarding your personal information. ak778 respects these rights and supports you in exercising them:

To exercise any of these rights, contact our support team. We will do our best to respond as quickly as possible.

Ak778 strictly prohibits the use of our platform by anyone under 18. We actively prevent underage registration and maintain age verification measures.

• Date of birth is verified at the time of registration.
• A national ID or passport may be requested in suspicious cases.
• If a user is confirmed to be underage, their account will be closed immediately.
• We do not knowingly collect information from minors.

If a parent or guardian becomes aware that a minor's information may be in our system, please contact support immediately. We will arrange for that data to be removed promptly.

Our Privacy Policy may be updated from time to time due to changes in our services, legal requirements, or technological improvements.

• You will be notified of significant changes via email or platform notification.
• The "Last Updated" date will always be displayed at the top of the policy.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you object to any policy changes, you may request to close your account.

We recommend visiting this page regularly to stay informed of any updates.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. Our data protection team is ready to assist you with any matter.

For formal data protection complaints, send us an email with the subject line "Privacy Complaint". We take your privacy seriously and review every complaint with full attention.